Privacy Policy

At VLO Interlining, protecting your privacy and ensuring the security of your data is a priority.
This Privacy Policy describes how we collect, use, store and protect the personal data of visitors, customers, suppliers and other users who interact with our institutional website, in accordance with the General Data Protection Law (LGPD - Law No. 13,709/2018).

By accessing our website, you agree to the terms of this Policy.

1. Collecting information

We collect personal and non-personal information to enable contact, service, commercial relations and to improve site navigation.

Below are the types of data we can collect:

1.1 Personal information (provided voluntarily):

• Full name
• E-mail address
• Phone number
• Company and position (if applicable)
• Messages and files sent via website forms

1.2 Non-Personal Information (collected automatically):

• IP address
• Type of browser and device
• Navigation data (pages accessed, length of stay and interactions on the site)

This information may be collected through cookies, pixel tags and similar technologies in order to improve the performance, security and user experience of the VLO Entretelas institutional website.

2. Purposes of processing

The information collected is used for

Customer Service and Relations

Answering requests, returning business contacts, providing institutional information and continuing B2B relationships.

Improving the User Experience

Optimize functionalities, analyze site performance and personalize content in a non-individualized way.

Communication

Send replies to contacts made, provide institutional materials, and - only when authorized - send newsletters or communications about company news.
(VLO Interlining does not sell through its website and therefore does not send transactional order e-mails.)

Legal Compliance

To meet regulatory obligations, legal requirements, internal audits or official requests from authorities.

Security

Preventing fraud, monitoring suspicious activity, protecting the integrity of the site and ensuring a safe environment for users.

3. Data Sharing

VLO Interlining does not sell, rent or share your personal data with third parties for commercial purposes.

Sharing can only take place in the following cases:

3.1 Service providers

With partner companies responsible for

• website hosting
• maintenance and technical support
• email and communication platforms
• traffic analysis tools (such as Google Analytics)

These partners have limited access to data only to fulfill their functions and must guarantee confidentiality and security.

3.2 Legal compliance

When necessary to attend:

• court orders
• legal obligations
• requests from competent authorities

3.3 Non-Identifiable Data

We may use aggregated and anonymized information for statistical analysis and site improvement.

4. Legal Basis for Treatment

Processing is carried out in accordance with the legal bases laid down in the LGPD, in particular:

• Consent of the holder - art. 7, I
• Compliance with legal or regulatory obligations - art. 7, II
• Execution of contract or preliminary procedures - art. 7, V
• Legitimate interest of VLO Interlinings - art. 7, IX (when applicable and respecting the rights and freedoms of the holder)

5. Data Storage, Retention and Security

5.1 Storage and Retention

Data is only kept for as long as necessary to fulfill the purposes of this Policy, taking into account:

• compliance with legal and regulatory obligations
• applicable limitation periods
• need for defense in proceedings
• good governance and security practices

After the deadlines expire, the data is excluded or anonymized, according to the LGPD.

5.2 Security measures

We adopt technical and administrative measures to protect personal data, including:

• SSL encryption for all browsing
• Restricted access control
• Monitoring servers and systems
• Internal confidentiality policies
• Safe and secure environment against unauthorized access

6. Use of Cookies

We use cookies to improve the website experience. These can be

• Essential: necessary for the operation of the site
• Analytical: help to understand how the site is used
• Functional: record user preferences
• Marketing (optional): used for institutional analysis and campaigns

Users can set their browser to refuse or remove cookies if they prefer.

7. Rights of the User (Data Subject)

You have the following rights guaranteed by the General Data Protection Law (LGPD):Access your personal data request correction of incomplete or outdated data request deletion of data, where applicable revoke consents request information on use and sharing Opt out of receiving institutional communications to exercise your rights or contact the Data Protection Officer (DPO), use: contato@vloentretelas.com.br  +55 11 4421-5972

8. Updates to this Policy

This Privacy Policy may be updated from time to time to reflect legal, operational or technological changes.

The latest version will always be available on the website, highlighting relevant changes.